The gateway activation fails.
If you cannot activate the gateway, please check that an environment like the following has been implemented.
- The gateway is powered on
- The communication status of the smartphone is good
- The correct amnimo QR code has been scanned
If there are no issues with the above, please carry out the activation again through the following procedure.
* If you try to activate before the use start date and you cannot activate, please try the following method.
- Power off the gateway.
- Launch the [ Device Activation ] application on the smartphone.
- Tap the [ QR Code ] icon, scan the QR code of the gateway, and tap the [ ✔ ] icon.
- Check that the status becomes [ Activated ].
- Sign in to amnimo.
- Check that the relevant device is "Activated" on [ My Applications and Devices ] > [ Device List ].
- If you cannot activate it even after carrying out the above operations, gateway breakdown, etc. can be considered. In such cases, please check the following page.
If the issue does not resolve, please consult us through Request Form.