Presentation

I can’t sign in to the Customer Portal.

Resolution method

If you cannot sign in, there is a possibility that the registered e-mail address and password you entered do not match.

Please check the e-mail address and password again.

If you do not know the password, please reset the password on the [ Forgot Password ] link on the sign-in screen.

Also, if you have not registered, please register on the [ Member Registration ] link on the top page.

About error messages

It is possible to isolate what the cause is for the differences in the error messages.

• If the account, or if both the account and the password are different
  
  
  
  
  
• If the password is different

Password reset procedure

1. Click [ If you forgot Password ] on the sign-in screen.

   

2. Enter the e-mail address from when you registered. After you have finished entering it, click [ Send Confirmation Code ].
   
   
   
   
3. ※ An e-mail with the following kind of contents will be delivered.
   
   
   
   

4. There is a 6-digit confirmation code mentioned in the email delivered, so enter it on the screen. After you are done entering it, click [ Confirm Code ].
   
   

5. When the code is confirmed, you will see the following screen, so click [ Continue ] .
   
   

6. You will see the new password input screen, so enter the one that you want and click [ Continue ] to complete.
   
   
   
   
   
7. Sign in with new password.