Question

Can I check if the LoRa communication is being done correctly ?

Answer

Customer Support will look into it, so please contact us through the Request Form mentioning the Device ID.

How to check the Device ID 

• Checking through the Customer Portal.
  
  
  1. Click [ Device list ] in [ My app and devices ].
     
     
  2. Check the relevant device’s “ Device ID ”. 
     
     

• Checking by scanning the QR code
  
  
  • Check the QR code pasted on the relevant device by scanning it.
    
    
• If you cannot scan the QR code, please tell us the serial number for each device.
  
  
  • For the endpoint device, the serial number is pasted in the place where the batteries were removed from.
  • For the gateway, the serial number is pasted on the top and bottom of the Main Unit.