Question

Please tell me how to check the information required when making an inquiry. 

Answer

When you contact to the customer support, you may need to provide your information such as ID.
Please refer to following procedure to check them.

■ Group ID

1. Sign in to amnimo.
   
   
2. You can see your ID from Group Management.

■ User ID

1. Sign in to amnimo.
   
   
2. Click on My Profile, then your registered e-mail address appears. It's your User ID.

■ Serial code

You can check it on the QR code sticker.

■ Device ID

1. Sign in to amnimo.
   
   
2. You can see it from Device list in the My app and devices menu.

■ Subscription ID

1. Sign in to amnimo.
   
   
2. Click on the corresponded application from My subscriptions.
   
   
   
   
3. You can see it from the Subscription Details window.