Question

If I restart Edge Gateway, the settings I must have configured for Nx Witness (account information, camera settings, etc.) will be deleted.

Even when the desktop client of Nx Witness is started, the system will not be displayed.

Target device

• AG 10

Answer

If the settings disappear, it is possible that the desktop client may have started in a boot area different from the one set as the initial value.

(The desktop client starts in a different boot area so that it can be started in a redundant area by the redundancy function if the initial boot area is reset in a state where it does not start normally.)

• e.g.) If the desktop client of Nx Witness is started, the system I must have set cannot be seen or it will be detected as [ New Server ].

This occurs if the settings of Nx Witness have not been saved.

As Edge Gateway has a redundant domain, a boot domain (initial value: 0) and a redundant domain (initial value: 1) exist in the boot area.

• Reference: CLI User's Manual ～ 11.2.5 起動エリアを制御する ～

If the boot area has not been explicitly changed, the initial value for the boot area is " 0 ".

If the boot area is displayed as " 1 ", it is thought that the desktop client has been started in a boot area different from the one set as the initial value.

To check if the desktop client has been started in a different boot area, execute the following command.

amnimo$ show device boot
１ 

Solution

Whichever boot area the desktop client is started in, save the settings of Nx Witness by executing the "config Nx Witness save" command to normally operate Nx Witness. The settings (account information, camera settings, etc.) of Nx Witness can be restored to the data configured at the time when they were saved with the "config Nx Witness save" command.

*This task saves the current settings of Nx Witness. Please configure the settings for Nx Witness in advance.

1. Start amsh, and save the password for Nx Witness in configuration mode.

   admin@amnimo:~$ amsh
   amnimo$ enable
   password:
   amnimo# configure
   amnimo(cfg)# nxwitness ← Shift to configuration mode of Nx Witness.
   amnimo(cfg-nxwitness)# password
   Enter new password:     ← Enter the same password as the one for the Nx Witness system owner.
   Retype new password:
   passwd: password updated successfully.
   amnimo(cfg-nxwitness)#
   amnimo(cfg-nxwitness)# exit

2. Save the configuration file of Nx Witness.

   amnimo# config nxwitness save

3. Save the configuration file of Edge Gateway.

   amnimo# config file save

4. Restart Edge Gateway and confirm that the settings of Nx Witness have been saved.

Change the boot area to another one.

If you want to change the boot area to another one, execute the following command. (If setting it to 1)

amnimo# device boot 1