The checklist used when you cannot connect to mobile networks

Please check the following points if you cannot connect to mobile networks.

The mobile connection checklist

• Are mobile networks available for the plan you signed up for?
  Make sure that mobile networks are open and the SIM card has not been disabled.
  
  
• Make sure that you are not using an SIM card extracted from a mobile phone.
  
  Depending on the plan, an SIM card extracted from a mobile phone cannot be used for amnimo's products. In that case, you will need to confirm the plan with the carrier with whom you signed the contract.
  
  
• Are the APN settings correct?
  Make sure that your user name and password are correct.
  
  
• Is the antenna connected to your Edge Gateway?
  To establish a mobile connection, you will need to use an antenna. (Japanse Only)
  Edge Gateway User’s Manual ‐Optional Accessories  
  
  

• Is the radio wave condition (RSSI) good?
  
  
  
• Is the SIM information displayed?
  ▼ If checking the SIM information with the GUI (Japanse Only)
  『GUI ユーザーズマニュアル 』> 1.5.3 SIM 情報を更新する
  
  ▼ If checking the SIM information wiht the CLI
  Check the SIM information with the amsh command.
  *For the details of the CLI, refer to the "CLI User's Manual". 
  

  amnimo# no mobile connect ecm0  ← Disable the mobile connection once.
  amnimo# device mobile sim       ← Update the SIM information.
  amnimo# show device mobile sim  ← Display the mobile communication information.
  (Omitted)
  
  amnimo# mobile connect ecm0     ← Enable the mobile connection.

• Has the SIM card been damaged?
   
  1. By removing and inserting the SIM card, try to establish a connection. Disable the mobile connection before removing or inserting the SIM card. Please be careful not to remove it suddenly.
     

     amnimo# no mobile connect ecm0 

  2. Check if you can establish a mobile connection with the other  SIM card.

If there are no problems with the above items:

• The device may have been damaged. Please contact support along with the required information.