FAQ

General

• Command Line Interface (CLI)
• Graphic User Interface (GUI)

• Please let me know about the customer support.
• The Edge Gateway device reboots repeatedly.
• Where can I find the manuals of Edge Gateway?
• Are you taking any measures against vibration caused by the interface connectors such as RJ-45 of AG10 and AR10?
• As for Edge Gateway, please let me know the USB serial conversion cable that has been actually used
• Can I change the size of the SSD installed on Edge Gateway in the middle of the contract?

Mobile Setting

• The checklist used when you cannot connect to mobile networks
• Please let me know about the operation of connection retry count.
• What kind of operational scenario does the no-communication detection time function assume?
• Performing a mobile connection test
• Additional information of each mobile setting item
• Meanings of terms commonly used in mobile connection settings

Firmware

• Please tell me where to download the image file required for updating the firmware of Edge Gateway.

Network

• How are the network settings configured for the first time I use Edge Gateway?

remote.it

• About a limit to the number of connections that can be made from the initiator side of remote.it at the same time
• About a HWID given to a device by remote.it
• I failed to register devices to remote.it from the Device Management System
• About using remote.it

Nx Witness

• If I restart Edge Gateway, the settings of Nx Witness will be deleted.
• Please let me know the user name and password for connecting to the NX Witness server.
• Can VMS detect disconnection of a camera?
• If replacing the camera, is it necessary to reconfigure the settings for a new one on VMS?
• If replacing the gateway, is it necessary to reconfigure VMS? (Final confirmation of the related pages in the Startup Guide)
• If video data is saved up to the SSD capacity limit, will the subsequent video data be overwritten from the old data?

Glossary

• APN
• ARP
• Bridge
• Codec
• DHCP
• Domain name